Skip to main content

Viewing Subscriptions

Learn how to view and manage your active KloudBean subscriptions. Access all your subscription information, including status, billing details, and subscription history.

Overview​

Subscriptions represent your active services and recurring payments on KloudBean. You can view all your subscriptions, their details, billing cycles, and manage them from your account. This section provides a comprehensive view of all your subscription information.

Accessing Subscriptions​

  1. Log in to your KloudBean account
  2. Navigate to My Account → Subscriptions
  3. You'll see a list of all your active and past subscriptions

Viewing Subscription List​

Subscription Overview​

In the Subscriptions section, you can see:

  • All Active Subscriptions: Complete list of all your currently active subscriptions
  • Subscription Amount: The cost of each subscription per billing cycle
  • Subscription Status: Current status of each subscription (Active, Cancelled, Expired, etc.)
  • Date of Enabled: When each subscription was enabled or activated
  • Search Option: Option to search for specific subscriptions

View Subscriptions Overview

Subscription List Information​

The subscription list displays:

  • Service Name: Name of the subscribed service (server, application, database, etc.)
  • Plan: Subscription plan or tier
  • Status: Active, Cancelled, Expired, or Suspended
  • Billing Cycle: Monthly, Quarterly, or Annual
  • Next Billing Date: When the next payment is due
  • Amount: Subscription cost per billing cycle
  • Date Enabled: When the subscription was first activated

Searching Subscriptions​

You have the option to search subscriptions:

  • Search Box: Use the search box to find specific subscriptions
  • Search by:
    • Service name
    • Subscription ID
    • Status
    • Date range
    • Amount range
  • Quick Results: Get instant search results as you type
  • Filter Results: Combine search with filters for precise results

Filtering Subscriptions​

  1. Use filters to find specific subscriptions:
    • Status: Filter by active, cancelled, expired, suspended
    • Service Type: Filter by server, application, database, etc.
    • Billing Cycle: Filter by monthly, quarterly, annual
    • Date Range: Filter by subscription date or enabled date

Sorting Subscriptions​

  • Sort by name (A-Z or Z-A)
  • Sort by status
  • Sort by next billing date
  • Sort by amount
  • Sort by date enabled

Viewing Subscription Details​

Opening Subscription Details​

You can click on any particular subscription to view its detail.

View Subscriptions Detail

Subscription Detail Information​

Once you click on a subscription, you will see its detail including:

  1. Status:

    • Current subscription status (Active, Pending, Cancelled, Expired, Suspended)
    • Status history and changes
    • Status change dates

  2. Amount:

    • Subscription cost per billing cycle
    • Total amount paid
    • Next billing amount
    • Billing history

Additional Subscription Details​

The subscription detail page also includes:

  • Service Details: What service you're subscribed to
  • Plan Information: Features and resources included in the plan
  • Billing Information:
    • Billing cycle (Monthly, Quarterly, Annual)
    • Payment method
    • Next billing date
    • Billing history
  • Renewal Date: When subscription renews
  • Date Enabled: When the subscription was first activated
  • Usage Statistics: Resource usage and limits
  • Subscription History: Timeline of subscription changes

Subscription Status​

Understanding Status​

  • Active: Subscription is active and services are available
  • Pending: Subscription is being set up or activated
  • Cancelled: Subscription has been cancelled (may still be active until end of billing period)
  • Expired: Subscription has expired and services may be suspended
  • Suspended: Subscription is temporarily suspended (usually due to payment issues)

Status Indicators​

  • Color Coding: Status is often color-coded for quick identification
  • Status Badges: Visual indicators show subscription status clearly
  • Status History: View when and why status changed

Billing Information​

Payment Method​

  1. View current payment method in subscription details
  2. Update payment method if needed
  3. Ensure payment method is valid for renewals

Billing History​

  1. View all billing transactions for the subscription
  2. See payment history and dates
  3. Download invoices for each billing cycle
  4. View billing amount history

Best Practices​

  • ✅ Review Regularly: Review subscriptions regularly to ensure they meet your needs
  • ✅ Monitor Billing Dates: Keep track of upcoming billing dates
  • ✅ Update Payment Methods: Keep payment methods up to date
  • ✅ Understand Policies: Understand cancellation and refund policies
  • ✅ Track Usage: Monitor usage to optimize plan selection
  • ✅ Set Reminders: Set calendar reminders for renewal dates
  • ✅ Use Search: Leverage search functionality to find subscriptions quickly

Auto-Renewal​

Automatic Renewal​

  • Subscriptions automatically renew at the end of billing cycle
  • Ensure sufficient funds or valid payment method
  • You'll receive email notification before renewal
  • Amount will be charged automatically

Troubleshooting​

Subscription Not Showing​

  • Check Filters: Ensure no filters are hiding the subscription
  • Use Search: Try searching for the subscription
  • Refresh Page: Refresh the page to reload subscriptions
  • Check Status: Verify subscription status

Cannot View Details​

  • Click Subscription: Ensure you're clicking on the subscription name/card
  • Check Permissions: Verify you have permission to view subscription details
  • Contact Support: Reach out to support if details don't load

Status Issues​

  • Pending Status: Contact support if subscription stays pending too long
  • Suspended Status: Check payment method and contact support
  • Expired Status: Renew subscription or contact support

Next Steps​

After viewing your subscriptions: