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Managing Subscriptions

Learn how subscriptions work on KloudBean and understand the automatic subscription management system.

Overview​

On KloudBean, subscriptions are created automatically when you launch services. You don't need to manually create or manage subscriptions—the system handles everything for you. This guide explains how subscriptions work and what you need to know about managing them.

How Subscriptions Are Created​

Automatic Subscription Creation​

By default, a subscription is created automatically when you create any of the following services:

  • Server: When you launch a new server
  • Database: When you launch a database (MySQL, PostgreSQL, MongoDB, etc.)
  • Flexible Load Balancer: When you launch a flexible load balancer

Subscription Creation Process​

When you launch any of these services:

  1. Service Launch: You initiate the launch of a server, database, or load balancer
  2. Automatic Subscription: KloudBean automatically creates a subscription for that service
  3. Billing Setup: The subscription is set up with the appropriate billing cycle
  4. Service Activation: Your service becomes active and ready to use

Free Trial and Subscriptions​

Important: Free trial is available only with server creation.

When you launch a server with a free trial:

  • Subscription Created: A subscription is created immediately, even during the trial period
  • Trial Period: You can use the service during the trial period without charges
  • After Trial: Once the trial period ends, billing begins automatically
  • Amount Deduction: The subscription amount will be deducted after the trial period ends
  • No Manual Action: You don't need to do anything—the subscription continues automatically

For databases and flexible load balancers, there is no free trial option, and billing begins immediately upon creation.

Understanding Subscription Management​

Automatic Management​

KloudBean handles subscription management automatically:

  • No Manual Setup: You don't need to manually create subscriptions
  • Automatic Billing: Billing is handled automatically based on your service usage
  • Seamless Process: Everything happens in the background
  • No Worries: You don't have to worry about subscription management

Subscription Attachment​

Each subscription is directly attached to its corresponding service:

  • Server Subscription: Attached to a specific server
  • Database Subscription: Attached to a specific database instance
  • Load Balancer Subscription: Attached to a specific flexible load balancer

This means:

  • One service = One subscription
  • Each service has its own independent subscription
  • Subscriptions cannot be transferred between services

Deleting Subscriptions​

Cannot Delete Manually​

Important: You cannot manually delete a subscription.

Subscriptions are automatically managed by KloudBean and are tied directly to their associated services. There is no option to manually delete or cancel a subscription through the dashboard.

Automatic Cancellation​

When you delete a service, the subscription is automatically cancelled:

  1. Delete Service: When you delete a server, database, or load balancer
  2. Automatic Cancellation: KloudBean automatically cancels the subscription immediately
  3. No Manual Action: You don't need to do anything—cancellation happens automatically
  4. Instant Effect: The subscription cancellation takes effect immediately
  5. No Worries: You don't have to worry about managing subscription cancellation

What Happens When You Delete a Service​

When you delete a service:

  • Subscription Cancelled: The subscription is cancelled automatically by KloudBean
  • Billing Stops: Billing for that service stops immediately
  • No Further Charges: You won't be charged for the deleted service
  • Immediate Effect: Cancellation happens instantly—no waiting period
  • Clean Process: Everything is handled automatically

Subscription Lifecycle​

Service Creation → Subscription Created​

  1. You launch a server, database, or load balancer
  2. KloudBean automatically creates a subscription
  3. Service becomes active
  4. Billing begins (or after trial period for servers)

Service Deletion → Subscription Cancelled​

  1. You delete a server, database, or load balancer
  2. KloudBean automatically cancels the subscription
  3. Billing stops immediately
  4. No further charges for that service

Viewing Your Subscriptions​

Accessing Subscriptions​

To view your subscriptions:

  1. Log in to your KloudBean dashboard
  2. Navigate to Billing & Subscriptions section
  3. Click on Subscriptions or View Subscriptions
  4. You'll see all your active subscriptions

Subscription Information​

Each subscription shows:

  • Service Name: The name of the associated service (server, database, load balancer)
  • Service Type: Type of service (Server, Database, Load Balancer)
  • Status: Current subscription status (Active, Cancelled, etc.)
  • Billing Cycle: Billing frequency (Monthly, etc.)
  • Amount: Subscription cost per billing cycle
  • Next Billing Date: When the next payment is due
  • Date Created: When the subscription was created

Free Trial Information​

Server Free Trial​

  • Available: Free trial is available only for servers
  • Duration: Check the current trial period duration
  • Subscription: Subscription is created immediately, even during trial
  • Billing: Billing begins after trial period ends
  • Automatic: No action needed—everything is automatic

No Trial for Other Services​

  • Databases: No free trial available
  • Load Balancers: No free trial available
  • Immediate Billing: Billing begins immediately upon creation

Best Practices​

  • Understand Automatic Process: Know that subscriptions are created automatically
  • Monitor Subscriptions: Regularly check your subscriptions to track costs
  • Delete Services When Not Needed: Delete services you no longer need to stop billing
  • Plan Service Usage: Plan your service usage to optimize costs
  • Review Regularly: Review your subscriptions regularly to understand your costs
  • No Manual Management Needed: Remember that you don't need to manually manage subscriptions

Important Notes​

Subscription Creation​

  • ✅ Automatic: Subscriptions are created automatically
  • ✅ No Manual Setup: You don't need to set up subscriptions manually
  • ✅ Immediate: Subscription is created when service is launched
  • ✅ Trial Support: Free trial available for servers only

Subscription Cancellation​

  • ✅ Automatic: Cancellation happens automatically when you delete a service
  • ✅ Immediate: Cancellation takes effect immediately
  • ✅ No Manual Action: You don't need to manually cancel subscriptions
  • ✅ No Worries: KloudBean handles everything automatically

What You Cannot Do​

  • ❌ Manual Deletion: You cannot manually delete subscriptions
  • ❌ Manual Cancellation: You cannot manually cancel subscriptions through the dashboard
  • ❌ Transfer: You cannot transfer subscriptions between services

What Happens Automatically​

  • ✅ Creation: Subscriptions are created automatically
  • ✅ Billing: Billing is handled automatically
  • ✅ Cancellation: Cancellation happens automatically when you delete a service
  • ✅ Management: Everything is managed automatically by KloudBean

Troubleshooting​

Subscription Not Showing​

Issue: You don't see a subscription for a service you created.

Solutions:

  • Wait a Moment: Allow a few moments for the subscription to be created
  • Refresh Page: Refresh your dashboard page
  • Check Service Status: Verify the service was created successfully
  • Contact Support: Reach out if subscription doesn't appear after a few minutes

Unexpected Charges​

Issue: You're seeing charges you didn't expect.

Solutions:

  • Check Active Services: Review all your active services
  • Check Subscriptions: View all your subscriptions
  • Review Billing: Check billing history for details
  • Contact Support: Reach out to support for clarification

Cannot Delete Service​

Issue: You're unable to delete a service.

Solutions:

  • Check Dependencies: Ensure no other services depend on this service
  • Backup Data: Make sure you've backed up important data
  • Check Permissions: Verify you have permission to delete the service
  • Contact Support: Get assistance if you cannot delete the service

Frequently Asked Questions​

Can I cancel a subscription without deleting the service?​

No, subscriptions are directly attached to services. To cancel a subscription, you need to delete the associated service. The subscription will be cancelled automatically when you delete the service.

What happens to my data when I delete a service?​

When you delete a service, all associated data is deleted. Make sure to backup any important data before deleting a service.

Can I pause a subscription?​

No, subscriptions cannot be paused. If you want to stop billing, you need to delete the service, which will automatically cancel the subscription.

Do I get a refund if I delete a service mid-billing cycle?​

Billing stops immediately when you delete a service. Refund policies may vary—contact support for specific refund information.

Can I transfer a subscription to another service?​

No, subscriptions are tied to specific services and cannot be transferred.

Next Steps​